FAQ

Please check the write-protection switch on the side of the SD adapter. If it is set to “Lock,” simply slide it up to unlock it.

Please ensure the memory card is firmly inserted into the reader. Try plugging the card reader into a different USB port on your computer. If the issue persists, test the reader on another computer to see if it functions correctly.

Transfer speeds depend on your device’s hardware, including the card reader and USB port specifications. Additionally, the size and quantity of the files affect the speed; transferring a large number of small files is generally slower and more inconsistent than transferring a single large file.

Please try formatting using a different reader or device. If the issue persists, use the SD Formatter tool available at:
https://www.sdcard.org/downloads/formatter_4/

Speed classes (such as Class 10, U3, or V30) indicate the minimum sustained write speed of the memory card, which is crucial for video recording. For a complete breakdown of all standards, please refer to the official SD Association website: https://www.sdcard.org/developers/sd-standard-overview/speed-class/

Please try the following troubleshooting steps:

Step 1. Ensure the memory module is compatible with your system. Please refer to the motherboard’s compatibility list.

Step 2. Disconnect power, remove the memory, and check for dirt or oxidation on the gold connectors. Clean them gently with an eraser.

Step 3. Reinstall the memory and ensure it is firmly seated in accordance with your motherboard’s manual.

Step 4. Try installing only the suspected faulty module to isolate the issue.

Step 5. If possible, test the module in another system to determine whether the problem lies with the memory or the motherboard.

If the issue persists, please return the product for repair.

We recommend formatting the drive before its first use to avoid any potential compatibility issues and ensure it functions properly with your system.

Data transfer speeds can be limited by the port you are using. To achieve optimal performance, please ensure the device is connected directly to a high-speed port (such as USB 3.2, USB4, or Thunderbolt). Additionally, using USB hubs, extension cables, or older adapters may significantly reduce transfer speeds.

When using the drive with a PS5 for the first time, formatting is required. Please go to: “Setting” > “Storage” > “USB Extended Storage” > “Format as USB Extended Storage” > click “…” and select “Format as exFAT”

Please follow these steps:
1. Right-click the Start icon (or press Windows + X) → Select Disk Management
2. Plug in the ED238 and make sure it appears in the list
3. Right-click the ED238 drive → Select Format → Choose exFAT → Click OK
4. Done!

Peel off the adhesive included in the package and stick it to the center of your phone or case for magnetic mounting.

The main difference lies in the hardware architecture. External SSDs are built with advanced multi-channel controllers and high-performance NAND flash memory, similar to internal computer drives. In contrast, standard USB flash drives use simpler, single-channel controllers designed primarily for cost-effectiveness and portability, resulting in slower overall read and write speeds.

主要的差異在於硬體架構。外接式固態硬碟採用與電腦內接硬碟相似的進階「多通道主控晶片」與「高效能快閃記憶體」。相反地，一般的 USB 隨身碟採用較簡單的單通道控制器，主要以考量成本與便攜性為主，因此整體的讀寫速度會相對較慢。

Please try the following steps to resolve the issue:

Step 1. Turn off your computer and disconnect all other storage drives, leaving only the target SSD connected.

Step 2. Enter your motherboard’s BIOS, restore the default settings, and ensure that both AHCI and UEFI modes are enabled. Save the configuration and exit.

Step 3. Boot into the OS installer. When you reach the drive selection screen, delete all existing partitions on the target SSD, and then proceed with the installation.

Windows 11, Windows 10, and modern Linux distributions include native support for PCIe NVMe drives and can be installed directly. Please ensure your motherboard’s BIOS is updated to the latest version and configured to UEFI mode. If the SSD is not detected during the Windows installation process, you may need to download and load the specific storage controller drivers (such as Intel VMD/RST) provided by your motherboard or laptop manufacturer. For further assistance, please refer to the following link or contact Microsoft: https://support.microsoft.com/

This is normal. The discrepancy is due to system calculations and allocation of space for firmware, software, and data management, which help enhance performance and prolong lifespan.

Please check the following:

1. Hardware Connection: Ensure that the data cable, power cable, and motherboard slot are properly and securely connected.
2. System Initialization: Right-click the Start menu > select “Disk Management” > locate the unallocated SSD > right-click it and select “New Simple Volume” to initialize the drive.

Please refer to the installation guide provided. If product damage, installation errors (e.g., misalignment or poor adhesion), or other issues occur, do not forcibly disassemble the unit. Doing so may cause physical damage. Contact customer service and return the product for proper handling.

Yes, but the data transfer speed will be limited by the motherboard and will not reach SATA 6 Gb/s performance.

這是正常現象。此容量差異是由於電腦系統的計算方式不同，加上部分空間被保留用於韌體、軟體與資料管理，這些預留空間有助於提升固態硬碟的效能並延長其使用壽命。

Actual performance may vary depending on your system hardware, software environment, and whether the SSD is used as a boot drive (with an OS installed). These variations are completely normal.

The main difference lies in the hardware architecture. External SSDs are built with advanced multi-channel controllers and high-performance NAND flash memory, similar to internal computer drives. In contrast, standard USB flash drives use simpler, single-channel controllers designed primarily for cost-effectiveness and portability, resulting in slower overall read and write speeds.

Please try connecting it to a different USB port, updating the USB driver, or reformatting the device to resolve the issue.