AGI Limited Product Warranty Policy

Agile Gear International (hereinafter referred to as “AGI”) warrants that all AGI products are fully tested and comply with the published product specifications.
If the AGI product you purchased fails during the warranty period under normal usage and recommended environmental conditions, AGI will provide warranty service in accordance with the following terms and conditions (hereinafter referred to as the “Warranty Service”).
AGI may update or supplement this Warranty Service Policy from time to time. Please refer to the latest version published on the official AGI website.

Warranty Period of the Product

The actual warranty period shall be as indicated on the product packaging or announced on the official AGI website.
(The warranty period begins on the original date of purchase. Valid proof of purchase is required to obtain this Warranty Service.)

Warranty Period

All AGI products are covered by a corresponding limited warranty.The actual warranty duration shall be based on the information indicated on the product packaging or as announced on the official AGI website.

The warranty period begins on the original purchase date, and a valid proof of purchase is required to obtain warranty service.If valid proof of purchase cannot be provided, AGI may determine warranty eligibility based on the product’s appearance, serial number, or manufacturing date, and reserves the right to make the final decision.

DRAM products are covered by a limited lifetime warranty; however, the warranty claim requirements are identical to those of other product categories, and a valid proof of purchase is still required.If a proof of purchase cannot be provided, AGI will make a determination based on the serial number, manufacturing date, or other information, and retains sole discretion in making the final decision.

Online Product Warranty Registration

Please visit https://www.agi-gear.com within 7 days of purchase to complete your online product registration for enhanced service support.

Repair and Replacement Service Terms

Limitations

This Warranty Service applies only to the AGI product itself and, unless otherwise specified, does not apply to accessories.
“Accessories” refer to items sold together with the AGI product but not individually marketed by AGI, such as adapters, cables, and other peripheral accessories.

Any software, digital content, or updated or upgraded versions supplied with AGI products—whether on physical media, preloaded, or available for download from AGI’s official website—are not covered under this Warranty Service.
Issues related to the installation, use, removal, or compatibility of such software or digital content are likewise excluded.

Unless otherwise agreed upon in writing, AGI does not provide services for installing, testing, or removing AGI products on or from other devices.
This Warranty Service does not cover damage or data loss caused by:

‧ Force majeure events, accidents, abuse, mishandling, or improper use (including failure to follow product instructions, use beyond the design intent, use for tooling or testing purposes, or product modification);

‧ Alteration or replacement of components;

‧ Abnormal mechanical or environmental conditions (such as prolonged exposure to humidity or extreme temperatures);

‧ Natural disasters;

‧ Improper installation (such as use with incompatible or non-AGI-compliant devices);

‧ Electrical issues (such as under-voltage, over-voltage, unstable power supply, or prolonged charging of lithium batteries);

‧ Network connection errors, data access failures, or other causes leading to damage or data loss.

Damage or tampering with AGI’s warranty labels, product serial numbers, or electronic codes, as well as any unauthorized repair or modification, physical damage, or evidence of opening or altering the product enclosure, will render the warranty void.

This Warranty Service also does not apply to:

‧ Products obtained through marketing or promotional activities, such as gifts or public relations samples;

‧ Products resold or transferred through secondary markets; or

‧ Any commercial or profit-making use of this Warranty Service without prior written authorization from AGI.

For external SSDs, memory cards, and USB flash drives used under the following conditions, AGI reserves the right to make the final determination of warranty eligibility:

‧ Video monitoring
‧ Security protection
‧ Surveillance systems
‧ IP cameras
‧ In-car recording
‧ Continuous recording set-top boxes
‧ Continuous data logging devices, such as servers

Disclaimer

It is strongly recommended that you regularly back up all data stored on your AGI product.
AGI shall not be liable for any damage to or loss of data or programs stored on the product, nor for data recovery, backup, or related costs.
AGI assumes no responsibility for any defects, damage, or data loss that occur during the repair or replacement process.

To the fullest extent permitted by applicable law, AGI disclaims any liability for infringement, consequential, or incidental damages, including but not limited to loss of profits, business investments, goodwill, or losses arising from forgotten passwords or data loss.
AGI is not responsible for any malfunction of third-party equipment, even if AGI has been informed of the possibility of such occurrences.

If AGI products are used in applications where personal injury or death is likely to occur—including but not limited to medical or medical-related equipment, military or military-related equipment, aircraft, traffic control systems, disaster prevention systems, combustion control systems, or nuclear facilities—AGI shall not be liable for any injury, property damage, or loss resulting from such use.